Customer Support Department

Mon - Fri
7:00AM - 9:00PM
Sat - Sun
7:00AM - 6:00PM

Contact Information

Return Address

Address Line 1: Laisvės al. 102
Postcode/ZIP code: LT-44001
Town/City: Kaunas
Country: Lithuania

Return Policy

If I buy something from OwnPoster, can I return it?

Satisfaction Guarantee
We’re happy when you’re happy, and we proudly stand behind our products. Should you find yourself less than satisfied with your order, shoot us an email to [email protected] If your product gets damaged in the mail / during manufacturing, or the product does not arrive within 15 business days (domestic) and 28 business days (intl) - we will see that you get a replacement product or possibly, a refund. Refunds are made on a case-by-case basis, but generally, products that have been kept for longer than 21 days may not be returned. Similarly, we are not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered/now unwanted, or spelling errors made by the end user. To receive a full refund of the purchase price (minus shipping), all items must be received back in new and unused condition. At our discretion, partial refunds will be issued for use or damage. Rest assured, we are happy to discuss the condition of your board prior to your return if you have any concerns. Refunds issued may take up to 10 days to process. Of course, we want all our customers to be satisfied, and if you have a specific question/case that does not fall within this policy, please send us an e-mail at: [email protected]
Steps To Take When Returning A Product
Step #1 - Contact our Customer Support Department and request a refund/replacement. (Please let us know what's wrong with the product so we can make sure we address this issue going forward). Please provide our Customer Support Department with you Full Name, Email, And product you are wishing to return/replace so we can look up your order and verify your purchase. Please send all this information to [email protected]

Step #2 - Re-pack your product safely and securely into a box or envelope. Please include a written note inside the package detailing the contents of the package and why you are returning it. (We recommend using the same packing material used when you received the package).

Step #3 - Send your package to our Return Address (You can find our return address on this page). To better help assist our Customer Service Department, and ensure you receive a refund on time - please send your return tracking number to [email protected] adding your full name and email into email.

Step # 4 - Once we receive the product you have sent and inspect it for damage or determine the cause of damage (All returned items must be in their original state and deemed by to be unworn/undamaged before they can be accepted for a refund) refund your purchase. You should receive payment in 2-3 working days.
All Customers Purchasing From OwnPoster:
Customers have a maximum of 90 days from the date their order to claim their package as lost in order to receive any sort of compensation regarding their order.
** Please Be Advised refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. No exceptions will be made on where to refund the purchase, all refunds will be issued back to the method of payment used when making the purchase. **
*** OwnPoster Does Not Pay For Return Shipping. If You Wish To Return An Item, You Are Responsible For Shipping It To Our Company Adress Provided on this Website **
**** OwnPoster Is not responsible for any lost/damaged items during shipping ****